{"id":192,"date":"2022-01-20T20:32:10","date_gmt":"2022-01-20T20:32:10","guid":{"rendered":"https:\/\/www.lepointensante.com\/performance\/?p=192"},"modified":"2022-04-21T15:08:38","modified_gmt":"2022-04-21T15:08:38","slug":"atelier-3-1-dhier-a-aujourdhui-levolution-du-service-infocentre-et-intelligence-daffaires-du-ciusss-emtl","status":"publish","type":"post","link":"https:\/\/www.lepointensante.com\/performance\/2022\/01\/20\/atelier-3-1-dhier-a-aujourdhui-levolution-du-service-infocentre-et-intelligence-daffaires-du-ciusss-emtl\/","title":{"rendered":"Atelier 3-1 D’hier \u00e0 aujourd’hui, l’\u00e9volution du Service infocentre et intelligence d’affaires du CIUSSS-EMTL"},"content":{"rendered":"

[et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#ffffff\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#e7edf9″ custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb100px||100px|\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb130px||130px|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_2″ admin_label=\u00a0\u00bbtitle and illustration\u00a0\u00bb _builder_version=\u00a0\u00bb3.25″ background_size=\u00a0\u00bbinitial\u00a0\u00bb background_position=\u00a0\u00bbtop_left\u00a0\u00bb background_repeat=\u00a0\u00bbrepeat\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.11.1″ header_font=\u00a0\u00bbMerriweather|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb46px\u00a0\u00bb header_line_height=\u00a0\u00bb1.3em\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|\u00a0\u00bb animation_style=\u00a0\u00bbflip\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Atelier 3-1<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb3.25″ custom_padding=\u00a0\u00bb|||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb custom_padding__hover=\u00a0\u00bb|||\u00a0\u00bb][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_divider color=\u00a0\u00bb#8300E9″ divider_position=\u00a0\u00bbcenter\u00a0\u00bb divider_weight=\u00a0\u00bb2px\u00a0\u00bb _builder_version=\u00a0\u00bb4.11.1″ max_width=\u00a0\u00bb90px\u00a0\u00bb max_width_tablet=\u00a0\u00bb12%\u00a0\u00bb max_width_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb custom_margin=\u00a0\u00bb|||\u00a0\u00bb animation_style=\u00a0\u00bbflip\u00a0\u00bb animation_delay=\u00a0\u00bb50ms\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.11.1″ header_font=\u00a0\u00bbMerriweather|700|||||||\u00a0\u00bb header_font_size=\u00a0\u00bb46px\u00a0\u00bb header_line_height=\u00a0\u00bb1.3em\u00a0\u00bb custom_margin=\u00a0\u00bb||0px|\u00a0\u00bb animation_style=\u00a0\u00bbflip\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

D’hier \u00e0 aujourd’hui, l’\u00e9volution du Service infocentre et intelligence d’affaires du CIUSSS-EMTL<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ custom_padding_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb admin_label=\u00a0\u00bbHero\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ use_background_color_gradient=\u00a0\u00bbon\u00a0\u00bb background_color_gradient_start=\u00a0\u00bb#ffffff\u00a0\u00bb background_color_gradient_end=\u00a0\u00bb#e7edf9″ custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_padding=\u00a0\u00bb100px||100px|\u00a0\u00bb custom_padding_tablet=\u00a0\u00bb130px||130px|\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_row column_structure=\u00a0\u00bb1_2,1_4,1_4″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb1_2″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.11.1″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb25px|||\u00a0\u00bb animation_style=\u00a0\u00bbflip\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Un des objectifs des CISSS et CIUSSS est d’assurer la qualit\u00e9 des soins et services et la performance de leur organisation en ciblant l\u2019am\u00e9lioration des trajectoires de service \u00e0 l\u2019aide d\u2019un syst\u00e8me de gestion int\u00e9gr\u00e9e de la performance.<\/p>\n

Mais comment arriver \u00e0 suivre les bons indicateurs de performance lorsque les syst\u00e8mes d\u2019information sont organis\u00e9s en silo et que ceux-ci ne permettent pas d\u2019embl\u00e9e de percevoir l\u2019ensemble des domaines d\u2019affaires, soit de l\u2019amont \u00e0 l\u2019aval des parcours de soins?<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttp:\/\/www.lepointensante.com\/performance\/wp-content\/uploads\/sites\/26\/2022\/01\/Samuel-Chagnon.jpg\u00a0\u00bb title_text=\u00a0\u00bbSamuel Chagnon\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.11.1″ custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb90px|||\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb always_center_on_mobile=\u00a0\u00bboff\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.11.1″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#7e7f93″ text_font_size=\u00a0\u00bb18px\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bbMerriweather|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#4646c4″ header_3_font_size=\u00a0\u00bb36px\u00a0\u00bb header_3_line_height=\u00a0\u00bb1.4em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Samuel Chagnon<\/strong><\/h3>\n

M. Sc., Chef de service infocentre et intelligence d’affaires<\/em>
CIUSSS de l’Est-de-l’\u00cele-de-Montr\u00e9al<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00a0\u00bb1_4″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_image src=\u00a0\u00bbhttp:\/\/www.lepointensante.com\/performance\/wp-content\/uploads\/sites\/26\/2022\/01\/Guillaume-Routhier.jpg\u00a0\u00bb title_text=\u00a0\u00bbGuillaume Routhier\u00a0\u00bb disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.11.1″ custom_margin=\u00a0\u00bb|||\u00a0\u00bb custom_margin_tablet=\u00a0\u00bb90px|||\u00a0\u00bb custom_margin_last_edited=\u00a0\u00bboff|desktop\u00a0\u00bb always_center_on_mobile=\u00a0\u00bboff\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_image][et_pb_text disabled_on=\u00a0\u00bboff|off|off\u00a0\u00bb _builder_version=\u00a0\u00bb4.11.1″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_text_color=\u00a0\u00bb#7e7f93″ text_font_size=\u00a0\u00bb18px\u00a0\u00bb header_font=\u00a0\u00bb||||||||\u00a0\u00bb header_3_font=\u00a0\u00bbMerriweather|700|||||||\u00a0\u00bb header_3_text_color=\u00a0\u00bb#4646c4″ header_3_font_size=\u00a0\u00bb36px\u00a0\u00bb header_3_line_height=\u00a0\u00bb1.4em\u00a0\u00bb locked=\u00a0\u00bboff\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Guillaume Routhier<\/strong><\/h3>\n

Directeur adjoint planification, performance et intelligence d’affaires<\/em>
CIUSSS de l’Est-de-l’\u00cele-de-Montr\u00e9al<\/em><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.11.1″ text_font=\u00a0\u00bb||||||||\u00a0\u00bb text_font_size=\u00a0\u00bb20px\u00a0\u00bb text_line_height=\u00a0\u00bb1.8em\u00a0\u00bb custom_margin=\u00a0\u00bb25px|||\u00a0\u00bb animation_style=\u00a0\u00bbflip\u00a0\u00bb animation_direction=\u00a0\u00bbtop\u00a0\u00bb animation_delay=\u00a0\u00bb100ms\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

La cr\u00e9ation du Service infocentre au CIUSSS de l’Est-de-l’\u00cele-de-Montr\u00e9al (CIUSSS-EMTL) a d\u00e9but\u00e9 en 2015 et a ensuite ajout\u00e9 le volet Intelligence d’affaires \u00e0 partir de 2017, toujours au sein de la Direction qualit\u00e9, \u00e9valuation, performance et \u00e9thique. \u00c0 travers les ann\u00e9es, plusieurs solutions ont \u00e9t\u00e9 implant\u00e9es pour promouvoir la culture de la mesure et la gestion ax\u00e9e sur les r\u00e9sultats.<\/p>\n

Aujourd\u2019hui, les acteurs du CIUSSS-EMTL incluant les d\u00e9cideurs, gestionnaires, m\u00e9decins, cliniciens et chercheurs r\u00e9alisent l\u2019importance capitale de l\u2019information et les demandes d\u2019acc\u00e8s \u00e0 l\u2019information se font de plus en plus fr\u00e9quentes aupr\u00e8s du Service de l\u2019infocentre. La donn\u00e9e est maintenant consid\u00e9r\u00e9e comme l\u2019un des actifs les plus importants des organisations. Cette situation nous a d\u00e9montr\u00e9 \u00e0 travers les ann\u00e9es la n\u00e9cessit\u00e9 de mieux g\u00e9rer nos processus et nos donn\u00e9es. C\u2019est dans cette perspective que l\u2019Infocentre, pierre angulaire dans l\u2019acc\u00e8s et la diffusion d\u2019une information propre et contextualis\u00e9e, travaille tous les jours.<\/p>\n

Dans cette pr\u00e9sentation, nous partagerons la d\u00e9marche utilis\u00e9e pour la mise en place du Service infocentre et intelligence d’affaires. Cette d\u00e9marche d\u2019am\u00e9lioration en continu, entam\u00e9e il y a maintenant 6 ans, repose sur les cinq piliers suivants :<\/p>\n

1. Domaines d’affaires
2. Parties prenantes et utilisateurs
3. Donn\u00e9es et processus
4. \u00c9quipe, comp\u00e9tences et outils
5. Technologie et infrastructure<\/p>\n

\u00c0 la suite de la pr\u00e9sentation de ces piliers, nous dresserons un bilan en toute transparence d’hier \u00e0 aujourd’hui et les participants seront invit\u00e9s \u00e0 faire de m\u00eame. Et par la suite, une vision d\u2019avenir sera propos\u00e9e et discut\u00e9e avec l\u2019ensemble des participants de la conf\u00e9rence.<\/p>\n

Attention, le mot d’ordre est le suivant : combler l’\u00e9cart devrait mener \u00e0 la cr\u00e9ation de valeur !<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb][et_pb_column _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb type=\u00a0\u00bb4_4″][et_pb_button button_text=\u00a0\u00bbPr\u00e9sentation PDF\u00a0\u00bb _builder_version=\u00a0\u00bb4.11.1″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb button_url=\u00a0\u00bbhttp:\/\/www.lepointensante.com\/performance\/wp-content\/uploads\/sites\/26\/2022\/04\/AT2DFE1.pdf\u00a0\u00bb url_new_window=\u00a0\u00bbon\u00a0\u00bb hover_enabled=\u00a0\u00bb0″ sticky_enabled=\u00a0\u00bb0″ button_alignment=\u00a0\u00bbcenter\u00a0\u00bb custom_button=\u00a0\u00bbon\u00a0\u00bb button_border_radius=\u00a0\u00bb30px\u00a0\u00bb button_border_color=\u00a0\u00bb#000000″ button_bg_color=\u00a0\u00bb#000000″ button_bg_enable_color=\u00a0\u00bbon\u00a0\u00bb button_font=\u00a0\u00bb||||||||\u00a0\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00a0\u00bb1″ admin_label=\u00a0\u00bbSpeakers\u00a0\u00bb _builder_version=\u00a0\u00bb3.22″ custom_padding=\u00a0\u00bb90px||90px|\u00a0\u00bb animation_style=\u00a0\u00bbzoom\u00a0\u00bb animation_intensity_zoom=\u00a0\u00bb10%\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Atelier 3-1D’hier \u00e0 aujourd’hui, l’\u00e9volution du Service infocentre et intelligence d’affaires du CIUSSS-EMTLUn des objectifs des CISSS et CIUSSS est d’assurer la qualit\u00e9 des soins et services et la performance de leur organisation en ciblant l\u2019am\u00e9lioration des trajectoires de service \u00e0 l\u2019aide d\u2019un syst\u00e8me de gestion int\u00e9gr\u00e9e de la performance. Mais comment arriver \u00e0 suivre […]<\/p>\n","protected":false},"author":766,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"1080","_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"categories":[24,23],"tags":[],"class_list":["post-192","post","type-post","status-publish","format-standard","hentry","category-ateliers","category-programme"],"_links":{"self":[{"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/posts\/192","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/users\/766"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/comments?post=192"}],"version-history":[{"count":10,"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/posts\/192\/revisions"}],"predecessor-version":[{"id":481,"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/posts\/192\/revisions\/481"}],"wp:attachment":[{"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/media?parent=192"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/categories?post=192"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lepointensante.com\/performance\/wp-json\/wp\/v2\/tags?post=192"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}